H&M Sales Advisor - Tempe Market Place

H&M • Tempe, AZ

3d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. The role uses fashion and product knowledge to share relevant information, support customers, and actively sell products. Sales Advisors also support garment care and replenishment, product presentation, and a clean and tidy sales floor and back of house while working with the store team to deliver a strong customer experience.

The role includes supporting sales and profit targets, promoting the Hello Member loyalty app and in-store sustainability initiatives, staying current on fashion trends and products, and sharing knowledge with colleagues. Retail operations duties include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store omnichannel services and technology, and assisting with store opening and closing. The Sales Advisor must follow applicable procedures, health and safety guidelines, and legal requirements.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and omnichannel experience where available, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, products, competitors, brands, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, legal requirements, and health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Global development opportunities.
• Access to Colleague Resource Groups for community and networking.
• Inclusive workplace that encourages employees to be themselves.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed