H&M Sales Advisor - Beachwood Place
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available omni-channel experiences, helping them find products, and sharing relevant fashion and product information. The role actively promotes and sells merchandise, the Hello Member loyalty app, and in-store sustainability initiatives, while supporting store sales targets. The Sales Advisor collaborates with the store team to maintain a clean and tidy sales floor and back of house, replenish and care for garments, and present merchandise according to visual and commercial guidelines. The role also supports fitting-room, checkout, omni-service and in-store technology processes, as well as store opening and closing. Advisors follow store procedures, health and safety guidelines, and applicable legal requirements, and share knowledge and feedback with colleagues.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available omni-channel experiences, providing direct customer service and support.
- Engage customers in conversations and help them navigate fashion trends, stories, and products throughout the store.
- Promote and sell products, and support commercial and operational actions to reach sales targets.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively during customer interactions.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain attractive merchandise displays, trends, and stories in accordance with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Staff discount card for H&M Group brands in stores and online.
- H&M Incentive Program (HIP).
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs.
- Paid time off, including a community day to serve the local community.
- Career development opportunities and access to a global talent community.
- Colleague Resource Groups (CRGs) for community and networking.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
