H&M Sales Advisor - Sante Fe Place

H&M•Santa Fe, NM

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. The role uses fashion and product knowledge to help customers, promote and sell products, and support store sales targets. Sales Advisors also promote the Hello Member loyalty app and in-store sustainability initiatives, represent H&M positively, and work collaboratively with the store team to deliver a strong customer experience. The position also includes retail operations and visual execution: completing the garment cycle from unpacking and replenishment to steaming and garment care; operating fitting-room and checkout areas; maintaining clean and tidy sales floors, stockrooms, and back-of-house areas; supporting attractive merchandise displays; and maintaining stock levels. Sales Advisors follow store procedures, legal and health-and-safety requirements, use available in-store omni services and technology, and assist with opening and closing the store. They share knowledge with colleagues, exchange feedback, and participate in relevant onboarding and training.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Strong communication skills and motivation to provide customers with a great experience.
Ability to work collaboratively in a dynamic environment.

Responsibilities

Welcome, guide, and support customers in the store and through the omni-channel experience where available.
Engage customers in conversation and provide excellent service and relevant fashion and product information.
Promote and sell products, and support commercial or operational actions to reach sales targets.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, styles, products, competitors, and relevant influencers.
Share service, fashion, and store-operations knowledge with colleagues and give and receive feedback.
Follow store procedures, routines, and legal requirements, and participate in relevant onboarding and training.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, stockroom, and back-of-house areas.
Support garment presentation and maintain merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health-and-safety guidelines and legal requirements.