H&M Sales Advisor - Fashion Place

H&M•Murray, UT

1d•Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to inform customers, help them find relevant products, and actively promote sales. You also support garment care and replenishment, merchandise presentation, and the cleanliness of the sales floor and back of house, working collaboratively with the store team to deliver a strong customer experience. The role also includes staying informed about fashion trends and products; sharing service, fashion, and store-operations knowledge with colleagues; following store procedures and legal and health-and-safety requirements; and completing operational tasks such as garment handling, fitting-room and checkout operations, stock replenishment, in-store technology and OMNI services, and store opening and closing support.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Strong communication and collaboration skills; able to work in a dynamic environment.
Creative, curious, motivated, flexible, decisive, and action-oriented approach.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store-operations knowledge and skills with colleagues; give and receive feedback and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Contribute to a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.