H&M Sales Advisor - Pioneer Place

H&M Group • Portland, OR

1d

About The Position

As a Sales Advisor, you will provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering relevant fashion and product information. You will support garment care and replenishment, merchandise presentation, and the cleanliness and organization of the sales floor and back of house while working with the store team to deliver a strong customer experience.

The role also involves keeping up with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in onboarding and relevant training. You will support fitting room, checkout, stock replenishment, in-store OMNI and technology services, and store opening and closing. This is an hourly, non-exempt position. The stated pay rate is $17.50 per hour.

Requirements

• Sales experience in a dynamic, collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action orientation.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to established processes and best practices.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels on the sales floor through replenishment routines.
• Maintain best practices for in-store OMNI services and technology tools, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Global development opportunities and access to a large talent community.
• Health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed