H&M Sales Advisor - Beachwood Place

H&M Group • Beachwood, OH

7h

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering product and fashion guidance. You use your knowledge of fashion and products to help customers have a positive shopping experience. You also support garment replenishment and care, merchandise presentation, and the upkeep of a clean and tidy sales floor and back of house, working with the store team to deliver excellent customer experiences.

The role includes customer sales and service, staying informed about fashion trends and products, sharing knowledge with colleagues, and following store procedures and legal requirements. Retail operations include completing the garment cycle, supporting fitting rooms and checkout, maintaining stock and displays, using in-store services and technology, and assisting with store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $14.25 per hour.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Customer service experience in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays that follow visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Access to Colleague Resource Groups and colleague networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed