H&M Sales Advisor - Market Place Shopping Center

H&M Group • Champaign, IL

7d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering support and guidance. You use fashion and product knowledge to give customers relevant information and a positive shopping experience. You also carry out garment refill and care, maintain merchandise presentation, and help keep the sales floor and back of house clean and tidy while working with the store team.

The role combines customer sales, fashion and trend awareness, teamwork and development, and retail operations. It includes promoting the Hello Member loyalty app and in-store sustainability initiatives; supporting store sales targets; sharing knowledge with colleagues; following store procedures and legal and health-and-safety requirements; maintaining stock and displays; operating fitting rooms and checkouts; using in-store OMNI services and tools; and supporting store opening and closing.

This is an hourly, non-exempt position. The stated pay rate for Sales Associates is $15.50 per hour. The posting notes that duties may include additional responsibilities assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with store management to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, introductions, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories in accordance with visual and commercial guidelines.
• Maintain good stock levels on the sales floor through replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to Colleague Resource Groups for community and networking.
• Global talent community and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed