About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to support customers, promote and sell products, and help create a positive shopping experience. You also contribute to sales targets, garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working collaboratively with the store team. The role includes customer engagement and sales, sharing fashion and product knowledge, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, supporting fitting rooms and checkout, maintaining stock levels and displays, using in-store OMNI services and technology, assisting with store opening and closing, and following health and safety guidelines. This is a seasonal, hourly, non-exempt position. The listed pay rate is $15.75 per hour. H&M describes benefits including a staff discount, participation in its incentive program, and access to benefits and development opportunities, which may vary by market and employment type.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience working with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and H&M products, and motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing excellent customer service and support.
- Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial and operational actions to help reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store-operations knowledge with colleagues; follow procedures and legal requirements; exchange feedback; and participate in relevant onboarding and training.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing and follow applicable health and safety guidelines.
Benefits
- Staff discount card usable in stores and online across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
- Participation in the H&M Incentive Program (HIP).
- Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
- Access to colleague resource groups and a global talent community, with development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
