H&M Sales Advisor - Riverchase Galleria

H&M Group • Hoover, AL

6d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively sell merchandise, and support a positive customer experience. You also contribute to garment care, product replenishment, merchandise presentation, and keeping the sales floor and back of house clean and tidy while working with the store team.

The role combines customer sales and service with fashion and trend awareness, teamwork, and retail operations. Sales Advisors promote the Hello Member loyalty app and in-store sustainability initiatives, support sales targets, follow store procedures and legal requirements, and participate in relevant training. Operational duties include managing the garment cycle, fitting rooms and checkout, stock replenishment, in-store OMNI services and technology, and store opening and closing. This is an hourly, non-exempt position with a stated pay rate of $13.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created and presented in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales floors, stockrooms, and other back-of-house areas.
• Support garment presentation and maintain merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels on the sales floor through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; the staff discount card applies to additional H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups (CRGs) and opportunities for community and networking
• Development opportunities around the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed