H&M Sales Advisor (Seasonal) - The Shops at South Town
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves using fashion and product knowledge to help customers, actively selling products, and supporting sales targets. Sales Advisors also complete garment care and replenishment, maintain merchandise presentation and store cleanliness, and work collaboratively with the store team to deliver a positive customer experience. The position includes keeping current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations duties include unpacking and replenishing garments, steaming, operating fitting-room and checkout areas, maintaining displays and stock levels, supporting in-store OMNI services and technology, and assisting with store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $15.50 per hour.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
- Engage with customers, explain fashion trends and products, and actively promote and sell merchandise.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Represent H&M positively and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
- Share product, fashion, service, and store operations knowledge with customers and colleagues.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Give and receive feedback and participate in relevant onboarding, introductions, training, and courses.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to established processes.
- Help keep the sales floor, back of house, and stockrooms clean and tidy.
- Support garment presentation and maintain attractive displays, trends, and stories in accordance with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Staff discount card usable on H&M Group brands in stores and online.
- H&M Incentive Program (HIP).
- Access to Colleague Resource Groups (CRGs) for community and networking.
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Development opportunities around the globe.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
