H&M Sales Advisor - Mid Rivers Mall

H&M Group • Saint Peters, MO

3d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant fashion and product information. You support garment care, replenishment, merchandise presentation, and a clean and tidy sales floor and back of house while working with the store team to deliver an excellent customer experience.

The role also includes contributing to sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, keeping up to date with fashion trends, and sharing knowledge with colleagues. Sales Advisors follow store procedures and legal requirements, participate in relevant training, operate fitting rooms and checkout areas, support in-store and OMNI services, and assist with store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and represent the H&M brand positively during customer interactions.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor and back of house, including stockrooms, clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS; the staff discount card also applies to other H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Extensive development opportunities around the globe
• Colleague Resource Groups (CRGs) for community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed