H&M Sales Advisor - Mid Rivers Mall

H&M • St. Peters, MO

2d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, promote sales and loyalty initiatives, and support store targets. You also complete garment replenishment and care, maintain merchandise presentation and store cleanliness, and collaborate with the wider store team to deliver a positive customer experience.

The role includes customer-facing sales and service, keeping up with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include unpacking, replenishing and steaming garments; operating fitting rooms and checkout areas; maintaining displays and stock levels; supporting in-store OMNI and technology services; assisting with store opening and closing; and following applicable health and safety guidelines.

This is an hourly, non-exempt position. The posted pay rate is $15.50 per hour. The posting notes that responsibilities may include additional duties assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and assist customers in the store and through the OMNI experience where available.
• Engage customers in conversations and provide excellent customer service and product guidance.
• Promote and sell products, fashion trends, and the Customer Loyalty App (Hello Member), as well as in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishing, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including tools such as the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow health and safety guidelines and other legal requirements applicable to the role.

Benefits

• Staff discount card for H&M Group brands, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to comprehensive benefits, including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed