H&M Seasonal Sales Advisor - West County

H&M Group • Des Peres, MO

7d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available omni-channel experience, actively selling products, and offering fashion and product guidance. The role uses knowledge of fashion and products to help customers have a positive experience and supports garment care, product presentation, replenishment, and a clean, tidy sales floor and back of house. The Sales Advisor works closely with the store team to deliver an excellent customer experience and support sales targets.

The role also involves keeping informed about fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, participating in relevant onboarding and training, and supporting retail operations such as fitting rooms, checkout, in-store services, opening and closing, and visual merchandising. This is an hourly, non-exempt position paying $15.50 per hour. The posting identifies the role as seasonal.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions with store management to reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales-floor, stockroom, and back-of-house areas.
• Support garment presentation and visual execution, maintaining attractive displays and clear trends and stories according to guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to global development opportunities.
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed