H&M Seasonal Sales Advisor - West Farms Mall

H&M • West Hartford, CT

5d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promote products, and deliver a positive shopping experience. Sales Advisors also support sales targets, customer loyalty initiatives, and in-store sustainability initiatives.

The role contributes to store operations by completing garment refill and care, maintaining merchandise presentation and stock levels, operating fitting room and checkout areas, and keeping the sales floor and back of house clean and tidy. Sales Advisors work collaboratively with colleagues, share knowledge, follow store procedures and legal requirements, participate in relevant training, and support opening and closing activities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations, guide them through fashion trends, stories, and products, and promote and sell products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers and colleagues.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and merchandise displays in accordance with visual and commercial guidelines, and maintain adequate stock levels through replenishment routines.
• Maintain in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store where applicable.
• Support store opening and closing activities and follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, COS, and other H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Development opportunities around the globe and access to a large global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed