H&M Sales Advisor (Seasonal) - Coranado Mall
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promotes and sells products, and supports customer loyalty and in-store sustainability initiatives. Sales Advisors also contribute to garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. They work collaboratively with the store team to support sales targets and deliver a positive customer experience. The position includes keeping up with fashion trends and product knowledge, sharing knowledge with colleagues, following store procedures and legal requirements, participating in relevant training, and carrying out retail operations. Duties include managing fitting-room and checkout areas, maintaining stock levels and displays, supporting in-store OMNI services and technology, and assisting with store opening and closing. The posting identifies the position as hourly and non-exempt, with a pay rate of $14.25 per hour.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
- Engage and converse with customers, guide them through fashion trends and products, and promote and sell products.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion information with customers.
- Retain and share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to established practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
- Support store opening and closing.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
- H&M Incentive Program (HIP)
- Colleague Resource Groups (CRGs) and networking opportunities
- Global career growth and development opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
