H&M Seasonal Sales Advisor - The Avenue Murfreesboro

H&M • Murfreesboro, TN

2d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omni-channel experiences, helping them find products, and sharing relevant fashion and product information. You promote and sell products, support sales targets, and encourage customers to use the loyalty app and participate in in-store sustainability initiatives.

You contribute to store operations by completing the garment cycle, replenishing stock, caring for merchandise, maintaining displays, and keeping the sales floor and back of house clean and organized. You operate fitting room and checkout areas, support in-store services and technology, and assist with opening and closing. You work collaboratively with colleagues, follow store procedures and legal and health-and-safety requirements, and participate in relevant onboarding and training.

The role calls for someone passionate about fashion and creating a positive customer experience, with sales and customer-service experience and the ability to work in a collaborative, dynamic environment. The position is hourly and non-exempt, with a stated pay rate of $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers throughout the store and available omni-channel experiences.
• Engage with customers, provide product and fashion guidance, and promote and sell products.
• Promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support store actions to reach sales targets.
• Keep up to date with fashion trends, products, brands, competitors, and relevant influencers; share useful knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements, and give and receive feedback with colleagues.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to processes and best practices.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support opening and closing of the store.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount across H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed