H&M Seasonal Sales Advisor - The Avenue Murfreesboro

H&M Group • Murfreesboro, TN

3d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use your fashion and product knowledge to give customers relevant information and a positive shopping experience. You also help with garment replenishment and care, merchandise presentation, and maintaining clean and tidy sales and back-of-house areas, working with the store team to deliver an excellent customer experience.

The role includes helping customers with in-store and OMNI experiences where available, promoting the Customer Loyalty App and sustainability initiatives, and supporting commercial and operational actions to reach sales targets. You keep up with fashion trends and products, share knowledge with customers and colleagues, and follow store procedures, routines, and legal requirements. Retail operations include completing the garment cycle, supporting fitting room and checkout areas, maintaining stock levels and displays, using in-store services and technology, and assisting with store opening and closing.

This is an hourly, non-exempt position paying $15.00 per hour. The posting describes it as seasonal in the job title.

Requirements

• Experience in sales in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support actions to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues, follow store procedures and legal requirements, exchange feedback, and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor and back of house, including stockrooms, clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Global talent community and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed