H&M Sales Advisor - Cordova Mall

H&M Group•Pensacola, FL

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to share relevant information, support customers, and actively promote and sell H&M products. You also help maintain garment care, presentation, stock levels, and a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience. The role combines customer sales and service, fashion and trend awareness, teamwork and development, and retail operations and visual execution. Responsibilities include supporting sales targets, promoting the Hello Member loyalty app and in-store sustainability initiatives, keeping current with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail duties include completing the garment cycle, operating fitting-room and checkout areas, replenishing stock, maintaining displays, supporting in-store OMNI services and technology, and assisting with store opening and closing. This is an hourly, non-exempt position. The stated pay rate is $15.50 per hour. The posting notes that additional duties may be assigned at the company's discretion.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience providing customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversation and use fashion and product knowledge to guide them through trends, stories, and products.
Promote and sell products and support commercial or operational actions to reach sales targets with the store management team.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant information with customers.
Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Help keep the sales floor, stockrooms, and back of house clean and tidy.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.