H&M Sales Advisor - Volusia Mall

H&M • Daytona Beach, FL

12d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. You actively promote and sell products, the Hello Member loyalty app, and in-store sustainability initiatives while supporting store actions to reach sales targets.

You work collaboratively with the store team to maintain a clean, tidy, and attractive sales floor and back of house. The role includes garment unpacking, replenishment, steaming and care; operating fitting rooms and checkout areas; maintaining merchandise displays and stock levels; using in-store OMNI services and technology; and supporting store opening and closing. You follow store procedures, health and safety guidance, and applicable legal requirements, while sharing knowledge and participating in relevant onboarding and training.

This is an hourly, non-exempt position. The listed pay rate is $15.50 per hour. H&M describes its business as offering fashion and quality at the best price in a sustainable way.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Complete garment handling from unpacking and replenishment through steaming and care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays that follow visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines, store procedures, routines, and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS, as well as a staff discount card for H&M Group brands
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Access to Colleague Resource Groups for community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed