H&M Sales Advisor - Fox River Mall

H&M • Appleton, WI

4d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experience, actively selling products, and sharing relevant fashion and product knowledge. You help customers find the information and support they need for a positive shopping experience while representing the H&M brand positively.

The role also supports sales and store operations through garment care and replenishment, fitting-room and checkout operations, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. You work collaboratively with the store team, follow applicable procedures and legal and health-and-safety requirements, and participate in relevant onboarding and training. The position is hourly and non-exempt, with a stated pay rate of $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store, and motivation to provide customers with a great experience.
• Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Support commercial and operational actions with the store management team to reach sales targets.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers and colleagues.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health-and-safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS, with a staff discount card usable across H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups and networking opportunities
• Development opportunities and access to a global talent community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed