H&M Sales Advisor - G Street

H&M Group • Washington, DC

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information, promote and sell products, and support a positive customer experience. The role also includes garment replenishment and care, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas in collaboration with the store team.

The position combines customer sales and service with fashion and trend awareness, teamwork, and retail operations. Sales Advisors support store sales targets and customer loyalty initiatives, share knowledge with colleagues, follow store procedures and legal requirements, and complete operational tasks such as replenishment, fitting-room and checkout operations, visual presentation, and opening or closing support. The posting lists compensation at $19.00 per hour and describes the role as hourly and non-exempt.

Requirements

• Experience in sales in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and help them understand fashion trends, stories, and products throughout the store.
• Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed