H&M Sales Advisor - Bridge Street Town Center

H&M • Huntsville, AL

8d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use your fashion and product knowledge to give customers relevant information and support. You also help maintain garment care, presentation, stock replenishment, and a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience.

The role includes promoting the Customer Loyalty App and in-store sustainability initiatives, supporting sales targets, keeping up with fashion trends and products, and sharing knowledge with colleagues. You follow store procedures, routines, and legal and health and safety requirements; participate in relevant onboarding and training; and support store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $14.25 per hour. Additional duties may be assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI and technology services and tools, such as the Instore Care App, Click & Collect, and Smart Store.
• Support opening and closing the store and follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M Group brands, including H&M, COS, and & Other Stories
• H&M Incentive Program (HIP)
• Colleague Resource Groups and networking opportunities
• Global career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed