H&M Sales Advisor - Bridge Street Town Center

H&M Group • Huntsville, AL

9d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product knowledge. You actively promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives, while supporting sales targets with the store management team.

You contribute to store operations by completing the garment cycle, maintaining garment care and stock levels, operating fitting room and checkout areas, and helping keep the sales floor and back of house clean and organized. You support attractive merchandise displays and follow visual and commercial guidelines, procedures, health and safety standards, and applicable legal requirements. You collaborate with colleagues, share knowledge, participate in relevant training, and support store opening and closing.

The role is hourly and non-exempt. The stated pay rate is $14.25 per hour. H&M describes its business as offering fashion and quality at the best price in a sustainable way.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M’s in-store products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, and provide direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Stay up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Staff discount card for H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups (CRGs) and access to a global talent community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed