H&M Sales Advisor - Towson Town Center

H&M • Towson, MD

2d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, helping them find products, and sharing relevant fashion and product knowledge. The role supports sales targets by promoting products, the Hello Member loyalty app, and in-store sustainability initiatives while representing the H&M brand positively.

The Sales Advisor works closely with colleagues on garment care and replenishment, fitting room and checkout operations, visual presentation, stock levels, and maintaining clean and orderly sales-floor and back-of-house areas. The role also follows store procedures, operational routines, health and safety guidance, and applicable legal requirements; supports opening and closing; and participates in onboarding, training, feedback, and development activities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions intended to reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in onboarding, training, and development activities.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to established practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays, trends, and stories in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities around the globe and access to a large global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed