H&M Sales Advisor - Towson Town Center

H&M Group • Towson, MD

3d

About The Position

As a Sales Advisor, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You use fashion and product knowledge to help customers make informed choices and contribute to a positive shopping experience. You also handle garment care and replenishment, maintain merchandise presentation, and help keep the sales floor and back of house clean and tidy while working with the store team.

The role includes helping achieve sales targets, staying current on fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in onboarding and relevant training. You support retail operations such as fitting rooms, checkout, stock replenishment, store opening and closing, in-store services and technology, and visual merchandising. The posting states the position is hourly and non-exempt, with a pay rate of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding and relevant training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floors, stockrooms, and other back-of-house areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Support in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS; the staff discount card also applies to other H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups (CRGs) and opportunities for community and networking
• Global career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed