H&M Seasonal Sales Advisor - Stoneridge Shopping Center

H&M • Pleasanton, CA

1d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to share relevant information, support customers in finding products, and actively promote and sell merchandise. Sales Advisors also promote the Hello Member customer loyalty app and in-store sustainability initiatives, and support store actions to reach sales targets.

The position contributes to store operations and presentation by completing garment refill and care, replenishing stock, operating fitting room and checkout areas, maintaining attractive merchandise displays, and keeping the sales floor, stockrooms, and back of house clean and tidy. The Sales Advisor works collaboratively with colleagues, follows store procedures and legal and health-and-safety requirements, and participates in relevant onboarding and training. The posting identifies the position as hourly and non-exempt, with a pay rate of $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store, with motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and actively promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, products, brands, competitors, and relevant influencers; share relevant product and fashion knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements, and give and receive feedback with colleagues.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floors, stockrooms, and back-of-house areas.
• Support garment presentation and maintain merchandise displays and trends according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health-and-safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, COS, and other H&M Group brands.
• Staff discount card usable in stores and online across H&M Group brands.
• H&M Incentive Program (HIP).
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed