H&M Seasonal Sales Advisor - Sunvalley Shopping Center
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, helping them find products, and sharing relevant fashion and product knowledge. The role promotes and sells merchandise, supports sales targets, and introduces customers to the Customer Loyalty App and in-store sustainability initiatives. The position also includes garment care and replenishment, fitting-room and checkout operations, maintaining clean and organized sales floors and stockrooms, and supporting attractive merchandise presentation in line with visual and commercial guidelines. Sales Advisors follow store procedures and legal and health-and-safety requirements, use available in-store technology and omnichannel services, support store opening and closing, and collaborate with colleagues in a dynamic retail environment.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
- Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives, and support actions to reach sales targets.
- Represent the H&M brand positively during customer interactions.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
- Complete garment handling from unpacking and replenishment through steaming and garment care.
- Operate fitting-room and checkout areas according to established processes and best practices.
- Maintain clean and tidy sales floors and back-of-house areas, including stockrooms.
- Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Maintain and follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs and paid time off, including a community day
- Employee discount across H&M Group brands, in stores and online
- H&M Incentive Program (HIP)
- Colleague Resource Groups and networking opportunities
- Global talent community and career-development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
