H&M Seasonal Sales Advisor - Stoneridge Shopping Center

H&M Group • Pleasanton, CA

19h

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promote products, support sales targets, and represent the H&M brand positively.

The position also contributes to store operations, including garment replenishment and care, fitting room and checkout operations, merchandise presentation, stock upkeep, and maintaining clean and tidy sales-floor and back-of-house areas. Sales Advisors work collaboratively with colleagues, follow store procedures and legal and health-and-safety requirements, participate in relevant training, and support store opening and closing activities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Stay current with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and applicable legal and health-and-safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support opening and closing of the store.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discount across H&M Group brands
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Access to Colleague Resource Groups (CRGs) and colleague networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed