H&M Seasonal Sales Advisor - Sunvalley Shopping Center

H&M • Concord, CA

1d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and support an engaging shopping experience. The Sales Advisor also contributes to garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house, working with the store team to support sales and customer experience goals.

The position includes customer-facing sales and service, staying informed about fashion and trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations duties include completing the garment cycle, supporting fitting-room and checkout operations, maintaining displays and stock levels, using in-store omnichannel services and technology, assisting with opening and closing, and following health and safety guidelines.

This is an hourly, non-exempt role. The posted pay rate is $17.50 per hour. The role is seasonal, and the posting notes that additional duties may be assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and omnichannel experience where available.
• Engage customers in conversations and provide excellent service and guidance about fashion trends, stories, and products.
• Promote and sell products, and promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets with store management.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and applicable legal and health and safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS, with the wider H&M Group staff discount card covering additional group brands
• H&M Incentive Program (HIP)
• Global development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed