H&M Seasonal Sales Advisor - Gurnee Mills Mall

H&M Group • Gurnee, IL

10h • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, helping them discover products, and offering fashion and product information. You support sales by promoting products, the Hello Member loyalty app, and in-store sustainability initiatives, and work with store management on commercial and operational actions to reach sales targets.

The role also involves completing the garment cycle, including unpacking, replenishment, steaming, and garment care; operating fitting rooms and checkout areas; maintaining merchandise displays and stock levels; and keeping the sales floor and back of house clean and tidy. You follow store procedures, routines, health and safety guidelines, and legal requirements; support in-store OMNI services and technology; and assist with opening and closing the store. You collaborate with colleagues, share knowledge, exchange feedback, and participate in relevant onboarding and training.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; exchange feedback and support team development.
• Follow store procedures, routines, and applicable legal and health and safety requirements.
• Participate in relevant onboarding, introduction processes, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Colleague Resource Groups offering community and networking opportunities.
• Global talent community and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed