H&M Sales Advisor - Concord Mills

H&M Group • Concord, NC

1d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering fashion and product guidance. The role also involves garment care and replenishment, maintaining product presentation, and contributing to clean and tidy sales-floor and back-of-house areas. Sales Advisors work closely with the store team to deliver an excellent customer experience and support sales targets.

The position combines customer engagement and sales with fashion and trend awareness, collaboration and learning, and retail operations. It includes following store procedures and legal and health-and-safety requirements; supporting fitting rooms, checkout, stock replenishment, visual merchandising, in-store services and technology, and store opening and closing. The role is hourly and non-exempt, with a stated pay rate of $15.00 per hour.

Requirements

• Sales experience in a dynamic, collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented qualities.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development courses.
• Follow store procedures, routines, legal requirements, and applicable health-and-safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Employee discount on H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day for local volunteering.
• Global development opportunities and access to a large global talent community.
• Access to Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed