H&M Sales Advisor (Seasonal) - Katy Mills

H&M • Katy, TX

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers, promote and sell products, and support sales targets. Sales Advisors also contribute to garment care and refill, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working collaboratively with the store team.

The position includes customer engagement and sales, keeping up to date with fashion trends and products, sharing knowledge with colleagues, and following store procedures, routines, and legal requirements. Retail operations include completing the garment cycle from unpacking and replenishment through steaming and care; operating fitting-room and checkout areas; maintaining stock and displays; supporting in-store OMNI and technology services; assisting with store opening and closing; and following applicable health and safety guidelines.

The role is hourly and non-exempt, with a listed pay rate of $15.00 per hour. The posting identifies the position as seasonal. H&M describes its workplace as inclusive and offers employee benefits and development opportunities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store, with motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and provide information about fashion trends, stories, and products.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount at H&M, & Other Stories, and COS; the staff discount card applies across H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities and access to a large global talent community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed