H&M Sales Advisor - Ontario Mills

H&M • Ontario, CA

1d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use your fashion and product knowledge to give customers relevant information and support. You also complete garment care and replenishment tasks, maintain attractive merchandise displays, and help keep the sales floor and back of house clean and tidy. You work with the store team to deliver an excellent customer experience and support sales targets and store operations.

The role includes helping customers understand fashion trends, stories, and products; promoting the Hello Member loyalty app and in-store sustainability initiatives; sharing knowledge with colleagues; following store procedures and applicable legal and health and safety requirements; and supporting store opening and closing. You will also operate fitting room and checkout areas, maintain stock levels, and support in-store OMNI and technology services.

This is an hourly, non-exempt position. The listed pay rate is $17.50 per hour. H&M describes its business as offering fashion and quality at the best price in a sustainable way.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and help them explore fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions with the store management team to reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements, including applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and in-store technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed