H&M Sales Advisor - Grapevine Mills

H&M • Grapevine, TX

2d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information and products, promote sales, and support a positive customer experience. Sales Advisors also contribute to garment care, replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working collaboratively with the store team.

The position combines customer sales and service with retail operations. It includes supporting sales targets, promoting the Hello Member loyalty app and in-store sustainability initiatives, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Operational duties include completing the garment cycle, operating fitting-room and checkout areas, maintaining stock and displays, supporting in-store OMNI services and technology, assisting with store opening and closing, and following applicable health and safety guidelines.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, introductions, training, and courses.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and in-store technology and tools, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups and colleague networking opportunities
• Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed