H&M Sales Advisor - Concord Mills

H&M • Concord, NC

11d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experience, actively selling products, and sharing relevant fashion and product information. You support customers throughout their shopping experience while promoting the H&M brand, customer loyalty, and in-store sustainability initiatives.

The role also contributes to sales targets and store operations through garment replenishment and care, fitting room and checkout operations, merchandising and presentation, stock routines, and maintaining clean and tidy sales-floor and back-of-house areas. You work collaboratively with the store team, follow established procedures and legal and health-and-safety requirements, and participate in relevant onboarding and development opportunities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member customer loyalty app, and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to help reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and applicable legal and health-and-safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed