H&M Department Manager - Gurnee Mills Mall

H&M•Gurnee, IL

7d•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, and analyzing sales to create plans that improve results and profits. The manager owns the department’s customer experience, sales and budget performance, team recruitment and development, planning and scheduling, and retail operations. They ensure that store procedures, legal requirements, visual standards, stock routines, and in-store services are followed, and they oversee daily store opening and closing.

Requirements

Strong leadership skills and willingness to take responsibility for others.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric outlook.

Responsibilities

Own the total omni-channel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and ensure the team provides effective customer service, product knowledge, and fashion information.
Assess department strengths and commercial opportunities; analyze sales and budget goals and develop plans to optimize results and profits.
Ensure the team promotes the Hello Member customer loyalty app and in-store sustainability initiatives.
Manage the department cost-effectively and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are followed.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Give and receive colleague feedback and manage team planning and scheduling.
Communicate regularly with store colleagues to inform, motivate, and inspire them through meetings and other communication.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain clean, tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and garment care.
Maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, in stores and online.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Employee access to Colleague Resource Groups and career-development opportunities.