H&M Department Manager - Gurnee Mills Mall

H&M Group•Gurnee, IL

7d•$24 - $27•Onsite

About The Position

The Department Manager leads and supports the store team, building an inclusive, collaborative culture and helping the team and H&M succeed. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the department’s strengths and opportunities, analyzing sales, and creating plans to optimize results and profits. The manager oversees the total omnichannel customer experience in the department, customer service and selling, commercial presentation, sales and budget goals, cost efficiency, and operational routines. They stay informed about fashion and trends, help the team share product knowledge with customers, and lead recruitment, onboarding, performance management, scheduling, development, and succession planning. They also coordinate with the in-store Visual Merchandiser team and ensure legal requirements and store procedures are followed. The role includes maintaining sales-floor and back-of-house standards, stock levels, garment care and presentation, fitting-room and checkout routines, in-store omnichannel services and technology, price signage, and colleague information areas. The Department Manager is responsible for opening and closing the store daily. The posted expected base salary range is $23.56–$27.09 per hour. The position is non-exempt and hourly.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the team while fostering an inclusive and collaborative culture.
Manage the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths and commercial opportunities and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and enable the team to promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Manage the department cost-effectively.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and relevant information to customers.
Lead recruitment, onboarding, performance management, upskilling, and team development.
Complete performance evaluations and succession planning.
Share knowledge and skills with the team.
Collaborate and plan with the in-store Visual Merchandiser team and exchange feedback with colleagues.
Plan and schedule the team.
Communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, product presentation, and fitting-room routines meet internal standards, using available tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and strategies.
Keep back-of-house colleague areas updated, safe, and tidy.
Open and close the store daily.