H&M Sales Advisor- Norfolk Premium Outlets

H&M Group • Norfolk, VA

5d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, actively selling products, and offering support and guidance. You use your fashion and product knowledge to help customers find relevant information and have a positive shopping experience. You also support garment replenishment and care, merchandise presentation, and the cleanliness of the sales floor and back of house, working with the store team to deliver a strong customer experience.

The role combines customer sales and service, awareness of fashion trends, teamwork and development, and retail operations and visual execution. Tasks include promoting products, the Hello Member loyalty app and in-store sustainability initiatives; maintaining product and trend knowledge; sharing expertise with colleagues; following store procedures and legal and health-and-safety requirements; and completing garment handling, replenishment, fitting room, checkout, display, and store opening and closing activities. Sales Advisors also support in-store omnichannel services and technology.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage with customers, discuss fashion trends, stories and products, and promote and sell products.
• Promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion and store-operations knowledge with colleagues; exchange feedback and participate in onboarding, training and development activities.
• Follow store procedures, routines, legal requirements and applicable health-and-safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming and garment care.
• Operate fitting room and checkout areas according to established practices and processes.
• Maintain clean and tidy sales floors, back-of-house areas and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discount on H&M, & Other Stories and COS; the broader staff discount card covers H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Global development opportunities
• Colleague Resource Groups offering community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed