H&M Sales Advisor - Tanger Outlets Howell

H&M • Howell, MI

8d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering fashion and product information. The role supports garment care, merchandise presentation, and a clean, tidy sales floor and back of house while working collaboratively with the store team to deliver an excellent customer experience.

The role includes promoting H&M’s products, customer loyalty app, and in-store sustainability initiatives; supporting sales targets; staying current on fashion trends and products; sharing knowledge with colleagues; and following store procedures, routines, and legal requirements. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store services and technology, and assisting with store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing customer service and product support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member customer loyalty app, and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support sales and operational actions to reach store targets.
• Keep up to date with fashion trends, products, brands, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Career growth and development opportunities
• Colleague Resource Groups (CRGs) for community and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed