H&M Seasonal Sales Advisor - St. Louis Premium Outlets

H&M•Chesterfield, MO

3h•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. The role uses fashion and product knowledge to inform customers, promote products, and support a positive shopping experience. Sales Advisors also complete garment refill and care, maintain merchandise presentation and store cleanliness, and work collaboratively with the store team to support sales targets and daily operations. The role includes keeping current with fashion trends and products; sharing knowledge with customers and colleagues; following store procedures, routines, and legal requirements; and participating in relevant onboarding and training. Retail operations include unpacking, replenishing, steaming, and caring for garments; supporting fitting-room and checkout areas; maintaining stock and displays; using in-store omnichannel services and technology; helping open and close the store; and following health and safety guidelines. This is an hourly, non-exempt position paying $15.50 per hour. The posting identifies the role as seasonal. The position is at H&M's St. Louis Premium Outlets location.

Requirements

Sales experience in a dynamic, collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
Engage customers in conversation and advise them on fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent H&M positively in customer interactions and support commercial and operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
Follow store procedures, routines, and applicable legal requirements.
Complete garment handling from unpacking and replenishment through steaming and garment care.
Operate fitting-room and checkout areas according to established practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.
Follow health and safety guidelines and legal requirements applicable to the role.