H&M Department Supervisor - Allen Premium Outlets
About The Position
The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the best customer experience in their department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the omni-channel customer experience, customer service, sales, visual and commercial presentation, and department operations. They help identify commercial opportunities, maintain product and fashion knowledge, guide and develop colleagues, and ensure store routines and legal requirements are followed. The position also covers daily store opening and closing.
Requirements
- Be an emerging leader who enjoys taking responsibility.
- Be ambitious, supportive, and an effective communicator.
- Be an analytical solution finder who is capable of working with numbers and managing statistics.
- Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.
Responsibilities
- Support Sales and Profit goals and deliver the best customer experience in the department and store.
- Support the total omni-channel customer experience and ensure visual and commercial presentation follows global guidelines.
- Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
- Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
- Help the team promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Ensure fitting room and checkout routines are followed, including transactions, returns, and exchanges.
- Ensure people and operational administrative routines are handled correctly.
- Stay up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team shares product and fashion knowledge and other relevant information with customers.
- Retain and share knowledge and skills with the store team; collaborate with the in-store Visual Merchandiser team.
- Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
- Ensure procedures, routines, and legal requirements are followed throughout the store.
- Maintain a clean and tidy sales floor, back of house, and stockroom; ensure garment care and high-quality visual and commercial product presentation.
- Maintain good stock levels and provide allocation input to the Area team.
- Oversee the full garment cycle from delivery to presentation and ensure fitting room routines meet internal standards.
- Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
- Maintain price signs according to global and local guidelines and requirements.
- Keep back-of-house colleague areas updated, tidy, and supplied with key information, including health and safety information.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
- Colleague Resource Groups and opportunities for career growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
