H&M Department Supervisor - Allen Premium Outlets

H&M•Allen, TX

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures while meeting the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation according to global guidelines, and works with the team to promote products, customer loyalty, and in-store sustainability initiatives. The role also supports team development, fashion and trend awareness, retail operations, stock and garment routines, and store opening and closing. The successful candidate is an emerging leader who enjoys responsibility and is ambitious, supportive, and an effective communicator. They are analytical and comfortable working with numbers and statistics, achievement-oriented, motivated by performance and competition, and customer-centric. H&M describes itself as an inclusive, values-driven organization that supports colleague community, development, and wellbeing. The posting lists benefits including medical, pharmacy, vision and dental coverage, an employee assistance program, vacation, wellness, holiday and parental pay, a 401(k), commuter benefits, health and dependent care flexible spending accounts, voluntary benefits, and a staff discount across H&M Group brands.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communicator who is supportive of colleagues.
Analytical solution finder, capable of working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Support store Sales and Profit goals by executing plans to deliver the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and identify department strengths and commercial opportunities with the Department Manager.
Ensure customer service is provided throughout the store and that the team promotes and sells products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
Handle people and operational administrative routines correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the Store team; collaborate with the in-store Visual Merchandiser team; and give and receive feedback.
Communicate regularly with store colleagues to inform, motivate, and inspire them through meetings and other communication.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery to presentation, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs across the store according to guidelines and local and regional requirements.
Keep back-of-house areas updated and maintained for colleagues, including key information, health and safety, and tidiness.
Open and close the store daily.