H&M Department Supervisor - Tanger Outlets at Lancaster

H&M•Lancaster, PA

1d•Onsite

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, department presentation and commercial performance, team development, and retail operations. The position also includes responsibility for opening and closing the store daily.

Requirements

Ambitious and an emerging leader who enjoys taking responsibility.
Effective communicator and supportive colleague.
Analytical solution finder, capable of working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Support Sales and Profit goals by executing plans to deliver the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and help identify department strengths and commercial opportunities with the Department Manager.
Ensure customer service across the store and support the team in promoting and selling products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are completed correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team; give and receive feedback; and communicate regularly with colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure garment-cycle and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and strategies.
Keep back-of-house colleague areas updated, safe, and tidy.
Open and close the store daily.