H&M Department Supervisor - Tanger Outlet Center Pittsburgh

H&M • Washington, PA

6d • Onsite

About The Position

The Department Supervisor supports the store’s sales and profit goals by executing plans that deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation in line with guidelines, and helps the team promote products, the Customer Loyalty App, and in-store sustainability initiatives. The position also involves keeping current with fashion and trends, developing and communicating with the team, maintaining store and stockroom standards, supporting stock levels and garment handling, using in-store technology and omnichannel services, and opening and closing the store.

Requirements

• Be an emerging leader who enjoys taking responsibility.
• Be ambitious, supportive, and an effective communicator.
• Be an analytical solution finder who is capable of working with numbers and managing statistics.
• Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

• Support the store’s sales and profit goals by executing plans to deliver the best customer experience.
• Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
• Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
• Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
• Ensure the team actively promotes and sells products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
• Handle people and operational administrative routines correctly.
• Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team provides product and fashion knowledge and relevant information to customers.
• Share knowledge and skills with the Store team and collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain a clean and tidy sales floor, back of house, and stockroom.
• Maintain high-quality visual and commercial product presentation and good garment care.
• Secure good stock levels and provide allocation input to the Area team.
• Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines meet internal standards, using provided tools and technology.
• Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs throughout the store in line with global and local guidelines and strategies.
• Keep back-of-house areas and colleague information, health and safety, and tidiness up to date.
• Open and close the store daily.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid time off, including a community day to serve the local community.
• Global career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed