H&M Sales Advisor - Tanger Outlet Center Pittsburgh

H&M • Washington, PA

5d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. The role also supports garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house. Sales Advisors work collaboratively with the store team to deliver a strong customer experience and support sales targets and store operations.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and product support.
• Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off.
• Community day to serve the local community.
• Employee discount at H&M, & Other Stories, and COS; the staff discount card also applies to other H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Colleague Resource Groups for community and networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed