H&M Department Supervisor - Tanger Outlet Center Pittsburgh

H&M Group•Washington, PA

7d•$19 - $22•Onsite

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by executing plans that deliver the Best Customer Experience in the department and throughout the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, meeting the expectations of customers and colleagues. It combines customer service, sales and commercial execution, fashion and product awareness, team communication and development, and retail operations. The supervisor helps maintain presentation and stock standards, supports in-store OMNI services and technology, manages administrative routines, and is responsible for opening and closing the store.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, an effective communicator, and supportive.
Be an analytical solution finder, capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support the store’s Sales and Profit goals and total OMNI customer experience, ensuring visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
Identify the department’s strengths and commercial opportunities, and work with the Department Manager to act on them.
Help the team actively promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
Handle administrative routines for people and store operations correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge and skills with the Store team, collaborate with the in-store Visual Merchandiser team, and give and receive feedback.
Communicate regularly with store colleagues to inform, motivate, and inspire them through daily and weekly meetings and other communication.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide input on allocation to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local strategies and sales market or regional requirements.
Maintain back-of-house areas and colleague information, including health and safety information and tidiness.
Open and close the store daily.

Benefits

Staff discount on H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts (FSA).
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and networking opportunities.
Global career development opportunities.