H&M Department Supervisor - Independence Center

H&M Group•Independence, MO

1d•$19 - $22•Onsite

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the Best Customer Experience in the department and throughout the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation according to global guidelines, identifies commercial opportunities with the Department Manager, and helps the team provide effective customer service and product promotion. The position also supports customer loyalty and in-store sustainability initiatives, maintains fitting-room and checkout routines, and handles administrative routines for people and operations. The role includes keeping current with fashion and trends, sharing fashion and product knowledge, communicating with and developing colleagues, and collaborating with the Visual Merchandiser team. The Department Supervisor oversees store standards and routines, sales-floor and stockroom condition, garment care and presentation, stock levels, the garment cycle, omnichannel services and technology, price signage, and back-of-house information and safety. The position is also responsible for opening and closing the store daily.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder, capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support store Sales and Profit goals and deliver the Best Customer Experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager on actions.
Ensure customer service is provided throughout the store and that the team promotes and sells products.
Follow up on team promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Retain and share knowledge and skills with the Store team.
Collaborate, plan, and work with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues to support learning and development.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the full garment cycle, from delivery to presentation, and fitting-room routines follow internal standards and use provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and strategies.
Maintain back-of-house areas, including colleague information, health and safety, and tidiness.
Open and close the store daily.