H&M Department Supervisor - Independence Center

H&M•Independence, MO

14h

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and throughout the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. It combines customer service and sales support, fashion and trend awareness, team development, retail operations, and visual and commercial execution. The supervisor also handles daily store opening and closing.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder and capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions and help ensure customer service and product promotion across the store.
Identify department strengths and commercial opportunities, and work with the Department Manager on actions.
Ensure the team promotes the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Help the team provide product and fashion knowledge and other relevant information to customers.
Share knowledge with the store team; collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in line with global and local guidelines and strategies.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, in stores and online.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave and paid time off, including a community day to serve the local community.
Development opportunities and access to a global talent community.