H&M Department Supervisor - Cross County

H&M•Yonkers, NY

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by carrying out plans to deliver the Best Customer Experience in the department and across the store. The role works in accordance with applicable legal requirements and H&M standards, policies, and procedures, meeting the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, ensures visual and commercial presentation follows global guidelines, and helps the team provide knowledgeable, active customer service. The role also supports team development, retail operations, stock and garment routines, in-store technology and services, and the upkeep of the sales floor and back-of-house areas. The supervisor is responsible for opening and closing the store daily. The successful candidate is an emerging leader who enjoys responsibility and is ambitious, supportive, and an effective communicator. They are analytical, comfortable working with numbers and statistics, achievement-oriented, motivated by performance and competition, and customer-centric.

Requirements

Effective communication skills.
Ability to support and develop a team and collaborate with colleagues.
Analytical problem-solving ability and capability to work with numbers and manage statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.
Ambitious and willing to take responsibility.

Responsibilities

Support store Sales and Profit goals by executing plans for the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and identify department strengths and commercial opportunities in partnership with the Department Manager.
Ensure customer service is provided throughout the store and that the team actively promotes and sells products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge with the Store team; collaborate with the Visual Merchandiser team; give and receive feedback; and communicate with colleagues through regular meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, stockroom, and other back-of-house areas.
Ensure high fashion quality, visual and commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and market or regional requirements.
Maintain back-of-house information, health and safety information, and tidiness for colleagues.
Open and close the store daily.