H&M Department Manager - Cross County

H&M Group•City of Yonkers, NY

1d•$29 - $33

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role ensures an excellent operational and visual experience for customers and colleagues, assesses store strengths and opportunities, monitors competitors, analyzes sales performance, and develops plans to optimize results and profits. The manager is responsible for the department’s total omnichannel customer experience, commercial and visual execution, customer service, sales and budget goals, cost efficiency, and administrative routines. They keep the team informed about fashion trends and product knowledge, and oversee recruitment, onboarding, performance management, development, scheduling, and succession planning. The position also oversees retail operations, including stock and garment presentation, fitting-room and checkout routines, in-store omnichannel services and technology, price signage, back-of-house standards, and daily store opening and closing. The manager ensures store procedures, routines, and legal requirements are followed.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Lead and support the team while fostering an inclusive, collaborative culture and entrepreneurial spirit.
Ensure the total omnichannel customer experience and visual and commercial curation align with global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service is provided throughout the store.
Identify department strengths and commercial opportunities, and establish and analyze sales and budget goals to optimize results.
Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, returns, exchanges, and administrative routines are handled correctly.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, share knowledge, and participate in relevant onboarding, training, and development opportunities.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms, and ensure high-quality visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards using provided tools and technology.
Maintain in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local guidelines and sales-market or regional requirements.
Maintain back-of-house colleague information, health and safety information, and tidiness.
Open and close the store daily.